- Customer – a natural person who orders goods from Icegarden, who has reached the age of 18 and who has unlimited legal capacity to enter into a contractual relationship with Icegarden;
- www.icegarden.lv – online sales site www.icegarden.lv which the customer uses to place an order;
- Delivery – the goods ordered by the customer are delivered to Omniva parcel terminals.
If the Buyer has a discount coupon with a code, then the Buyer can add a discount coupon code to the purchase by entering it in the special input field under the name “Coupon code”. Once the code has been entered, the “Apply coupon” button must be pressed. The system will automatically recalculate the price with the added discount. In some cases, discount coupon codes may also be published on social networking sites or other public space in order to promote sales.
The discount coupon is sent to the buyer by e-mail or handed over in another format, according to the contacts indicated by him and / or the current promotions organized by SIA ICEGARDEN. Discount coupons are most often sent to the most active buyers.
3.Price, payments and delivery costs
Product prices at www.icegarden.lv are indicated in EUR. All prices are quoted, including any value added tax or other tax. The goods are sold at the prices valid at the time of order creation. Total Delivery Price may include fees. The bank fee may be applied depending on the bank used by the customer.
After receiving the order, Icegarden sends the customer an e-mail justification document – an electronically prepared invoice. Electronically prepared justification document – the invoice is valid without a signature.
*Goods are assembled in boxes and plastic bags, frozen goods can be assembled in light plastic bags.
Right of withdrawal
If the Customer has thought about perishable products, they can be returned within the expiration date.
The customer has the right to refuse the ordered product within 14 days by notifying Icegarden Customer Service.
When returning groceries to the store, they must be in the original packaging, unopened, within the expiration date +1 day. If the customer is unable to meet these requirements, Icegarden reserves the right not to pay the customer for the returned goods.
If the Customer has found after receiving the order that the product is damaged and / or of poor quality, the Customer applies to Icegarden Customer Service with an application, which is accompanied by a photo of the damaged product and Customer Service will arrange a refund to the Customer’s account. Icegarden reserves the right to ask the Customer to return all damaged goods via Omniva, from which the delivery or delivery was made.
If you have any problems with the shipment, please report it to our customer service by e-mail: firstname.lastname@example.org
WHAT TO DO IF THE SHIPMENT HAS NOT REACHED ITS DESTINATION?
If the shipment sent to you has been lost, submit an application with a request to search for the shipment. The application can be submitted to www.omniva.lv in the e-self-service environment or by sending it to e-mail email@example.com
Or contact Icegarden Customer Service by e-mail: firstname.lastname@example.org
A separate application must be submitted for each shipment.
Attach a receipt / check / bank statement for sending the shipment to the written application.
WHAT TO DO IF YOU RECEIVE THAT THE GOODS ARE DAMAGED AFTER RECEIPT THE SHIPMENT?
Notify us of the defective product at the earliest opportunity. If the shipment is delayed, damaged or lost, you can file a claim with us within five days. Claims are accepted until the end of the 30-day period from the moment the shipment is sent.
If you would like to submit a complaint to us, please contact our customer service department. A separate application must be submitted for each damaged shipment.
Damage to the shipment can be reported by writing to e-mail email@example.com or firstname.lastname@example.org
More information about the lost or damaged shipment can be found here: https://www.omniva.lv/privats/sutijums/ja_sutijums_nozaudets_vai_bojats
In case you have any questions about shopping at www.icegarden.lv, Icegarden encourages you to contact Icegarden Customer Service by e-mail: email@example.com
Final provisions and dispute settlement
Data processing and protection